Shipping policy

Last Updated: July 31, 2026

Thank you for shopping with Velmara. We are committed to providing a reliable, secure, and transparent shipping experience for all our customers.

Shipping Destinations

We currently ship to the following countries:

Austria

Belgium

France

Germany

Italy

The Netherlands

Spain

If your country is unavailable during checkout, we are currently unable to deliver to your location.

Shipping Cost

Free Standard Shipping is available on all orders. There is no minimum purchase requirement.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays).

Once your order has been processed, you will receive a shipping confirmation email with tracking information (when available).

Estimated Delivery Time

After your order has been shipped, estimated transit times are:

Destination	Transit Time
Austria	6–18 Business Days
Belgium	6–18 Business Days
France	6–18 Business Days
Germany	6–18 Business Days
Italy	6–18 Business Days
The Netherlands	6–18 Business Days
Spain	6–18 Business Days

Total Estimated Delivery Time: 7–21 Business Days (Processing + Transit).

Please note that these are estimated delivery times. Shipping delays may occur due to customs inspections, severe weather, carrier delays, holidays, or other unforeseen circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number (when available), allowing you to monitor your shipment.

If you do not receive a tracking email, please check your spam or junk folder before contacting us.

Shipping Address

Please verify that your shipping address is complete and accurate before placing your order.

Velmara is not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges, if applicable, are the responsibility of the customer.

Delayed or Lost Packages

If your package is delayed beyond the estimated delivery period or appears to be lost, please contact our support team. We will work with the shipping carrier to investigate and assist you in resolving the issue.