Velmara customer care
Frequently Asked Questions
Clear information about products, delivery, returns, payments and support.
What does Velmara sell?
Velmara is an independent online retailer focused on women’s handbags. Each product page shows the current photographs, description, selectable options, price, availability, condition and included items.
Are the handbags new or pre-owned?
Products are sold as new unless an individual product page clearly states otherwise. The condition shown on the product page applies to that specific item.
What is included with an order?
Each listing includes one handbag unless the product page clearly states that an additional strap, dust bag, box or other accessory is included.
Which countries does Velmara ship to?
Velmara currently ships eligible orders to Austria, Belgium, France, Germany, Italy, the Netherlands and Spain.
How much does standard shipping cost?
Standard shipping is free to the supported destinations stated in the Shipping Policy.
How long does delivery take?
Orders are normally processed within 1–3 business days. Transit is estimated at 6–18 business days after processing, for an estimated total of 7–21 business days.
Can I return a product?
Eligible defective and non-defective products may be returned within 30 calendar days, subject to the Return and Refund Policy.
Who pays for return shipping?
The customer pays return shipping for an eligible non-defective or change-of-mind return. Velmara covers approved return shipping for a defective, damaged, incorrect or materially not-as-described product.
Does Velmara offer exchanges?
No. Velmara does not offer direct exchanges. An eligible product can be returned and a separate order can be placed.
How long does a refund take?
Approved refunds are processed within 14 days to the original payment method. The payment provider may need additional time to display the refund.
Which payment methods are accepted?
The payment methods currently available to the customer are displayed securely at checkout and may depend on location, currency, device and payment-provider requirements.
How can I contact Velmara?
Email contact@velmara.shop or call +34919934057. Email is the preferred contact method. Support hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT +1). We normally respond within 1 business day.