Refund policy

Last Updated: July 31, 2026

At Velmara, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging with all accessories and tags (if applicable).
Include proof of purchase or your order number.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for a return.

Return Process

To initiate a return, please contact our customer support team before sending your item back.

Please include:

Your order number
The reason for your return
Photos of the item if it is damaged or defective

Once your request is approved, we will provide return instructions.

Please do not return items without first contacting us, as unauthorized returns may not be accepted.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

If the return is due to a change of mind or any reason not caused by our error, the customer is responsible for the return shipping costs.

Original shipping charges (if any) are non-refundable.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photos of the item
Photos of the packaging and shipping label

We will review your request and arrange a replacement or full refund where applicable.

Order Cancellation

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been processed or dispatched, it can no longer be canceled. However, you may request a return after receiving your order in accordance with this policy.