Last updated: July 27, 2026

1. Store operator

Velmara is the trade name used for this online store. The website is operated by:

2. Acceptance of these terms

By using velmara.shop or placing an order, you agree to these Terms of Service and the policies referenced on the website.

Mandatory consumer rights under applicable law remain unaffected.

3. Eligibility

You must be legally capable of entering into a binding contract under applicable law.

4. Product information

Velmara aims to present product descriptions, photographs, colours, prices and availability accurately.

Minor differences may occur because of screen settings, photography or manufacturing variation.

Customers should review the complete product page before ordering.

5. Prices and currency

Prices are displayed in euros unless another currency is clearly shown.

The final amount charged by Velmara is displayed at checkout before the order is submitted.

6. Orders and contract formation

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean that the order has been accepted.

Velmara may refuse or cancel an order before shipment for reasons including unavailable stock, incorrect pricing, payment failure, suspected fraud, delivery restrictions or an obvious error.

Any amount collected for a cancelled order will be refunded.

7. Payment

Payment must be completed using a payment method available at checkout. Additional information is provided in the Payment Policy.

8. Shipping and delivery

Processing times, delivery estimates, supported countries and shipping costs are described in the Shipping Policy.

9. Returns, refunds and cancellations

Return eligibility, return shipping responsibility, refund timing and cancellation requests are governed by the Refund and Return Policy.

10. Product availability

Products may be withdrawn, updated or become unavailable without prior notice.

11. Accounts and security

You are responsible for keeping account credentials confidential and for providing accurate account and order information.

12. Prohibited use

You may not use the website to:

• Break applicable law or infringe another person's rights.
• Transmit malicious code or interfere with website security.
• Use false payment, identity or delivery information.
• Scrape, copy or exploit website content without permission.
• Attempt fraud, abuse, unauthorised access or disruption.

13. Intellectual property

The website design, text, graphics, logos and other original content are owned by or licensed to Velmara.

14. Third-party services

The website may use or link to third-party services. Velmara does not control third-party websites or policies.

15. Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded, including mandatory consumer protections.

16. Governing law and disputes

These terms are governed by Spanish law, without depriving consumers of mandatory protections available in their country of residence.

17. Changes to these terms

Velmara may update these terms for future website use or future orders. The version applying to an order is the version available when that order is placed.

18. Contact information